Eureka Springs, AR - Ozark Mountain Cabins


Policies of Cabin Fever Resort

Cabin Fever Policies

  • A 50% deposit of the total amount due must be paid at the time of booking.  The remaining balance is due within 7 days of check in.  The guest must call the office at 479-253-5635 to provide a valid credit card number to have on file BEFORE the day of check in.

  • We accept Visa, MasterCard and Discover.

  • Some pets are permitted, but only with prior approval.  There is a $75 NONREFUNDABLE pet guest fee.  PLEASE NOTE THAT THIS IS NOT A DAMAGE FEE.  If your pet damages any furniture or equipment, you will be billed separately for the repair or replacement of the item.

        1. Please let us know about your pet in advance.
        2. The pet guest rental is $75.00 per stay
        3. Please remove any pet refuse when walking the grounds to keep them tidy for other adventurers.
        4. For the safety of your pet, please keep them on a leash during walks. All pets MUST be crated in the absence of their humans to avoid damage to the cabins.  If the pet is not crate trained, the pet will not be accepted as a guest.
  • Smoking is only permitted outside of the cabins.  In an effort to keep the property as clean as possible, we ask that you do not throw your cigarettes on the ground.  Please dispose of them properly.  There will be a $500 fee to have a cabin cleaned if it is determined that someone smoked in the cabin.

  • Stay 6 nights and your 7th night is FREE!

  • Refundable Deposit: Included in your invoice is a $75 deposit fee for potential damage to the cabin or items in the cabin during your stay.  This fee actually shows up as "Extra" on your invoice.  This fee helps to cover accidents such as spilled wine on comforters or damaged spa towels just to name a couple.  Once you have checked out from Cabin Fever, the cabin will be examined for possible issues.  Once it has been determined that everything is fine in the cabin, your deposit will be credited back to your credit card.  This usually happens one to two days after your departure.

No refunds for early departures.
Check-in time: guaranteed by 3:00pm (however, cabins are usually available by 1pm).
Check-out time: 11am unless other arrangements have been made.
All items within the cabins are the property of Cabin Fever Resort.  If it is determined that items such as decorations, books, linens, movies etc., are taken or damaged, an additional fee will be charged to your account.  If dishes are accidentally broken, we ask that you simply tell us at the time so that they can be replaced for the next guest.

Cancellation & Re-scheduling

  • More than 14 days advance notice: Full refund of deposit less $25

  • Between 7 and 14 days notice: Loss of deposit plus $25***

  • Less than 7 days notice: Charged for the full stay ***

***We will do our best to re-book the cabin after any cancellation.  If we are able to re-book the cabin then we will refund the deposit, but this should not be counted on.  It should be assumed that there will be a loss of the deposit.

Checking Out Policy

  • CHECK OUT TIME – Usual time is 11:00 a.m. unless other arrangements have been made in advance.

  • BEDDING – Please leave all linens on the beds.

  • DAMAGE – If we find damage to the furniture or other items in the cabin and were not notified of it before you departure, we will contact you to discuss and you will be billed appropriately.  This can include the damage to towels, sheets and blankets.  If you do not return our calls or emails, we will simply bill your credit card for a fair replacement amount.  Because this policy is clearly stated you will not be able to dispute the charge with your credit card company.

  • GARBAGE – Please take all trash to the dumpster, which is located on the top of the hill where you exit.  The dumpster sits back in the trees so it's not an eyesore.

  • JACUZZI – Please rinse out any bubble bath residue, dirt and hair.

  • KEYS – Please leave the key on the kitchen table.

  • KITCHEN – Please wash all dirty dishes.

  • TOWELS – Please leave all used and unused towels in a separate pile in the living area.

  • CLEANING FEE – If the basic check out policies have not been followed and the cabin is not left in proper order, there may be an additional cleaning fee charged to the credit card on file.  Depending on the extent of the disorder, you can expect to be charged as much as $250 and possibly more if the cabin is left in extremely poor condition.